Email: service@huagg.com

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Privacy Policy

1. Information on the Collection of Personal Data

1.1 Personal Data

We want to keep you informed about how we handle your personal data when you visit our website. Personal data encompasses all information that can be directly linked to you, such as your name, address, email addresses, and user behavior. This notice aims to clarify our processing methods and fulfill our legal obligations, particularly under the EU General Data Protection Regulation (GDPR).

1.2 Data Controller

The entity responsible for data processing according to Art. 4 (7) GDPR is: Huagg, Email: service@huagg.com

2. Processing of Personal Data When Visiting Our Website

When you visit our website without registering or providing additional information, we process certain personal data that your browser sends to our server. This data is crucial for us to display our website properly and ensure its stability and security. The legal basis for this processing is Art. 6 (1) f GDPR:

  • IP Address
  • Date and Time of Request
  • Content of the Request (Page Visited)
  • Amount of Data Transmitted
  • Browser Information

3. Additional Features and Offers on Our Website

3.1 Overview of Various Offers

Beyond merely browsing, our website offers multiple services you can engage with, such as registering an account or purchasing goods. We also use various functions to facilitate sales, like selecting payment methods, and to analyze or market our offers. These functions are detailed further in Sections 4 and 5. To use these services, you typically need to provide additional personal data, which we process according to the data processing principles outlined here.

3.2 Use of External Service Providers

Sometimes, we engage external service providers (e.g., payment service providers, shipping companies) to process your data. These providers are carefully selected, operate under our instructions, and are regularly monitored.

3.3 Involvement of Additional Third Parties

We might also share your personal data with third parties not previously mentioned in this privacy policy. This could occur if we partner with others for specific promotions, competitions, contract conclusions, or similar services. Depending on the service, these partners might also collect your data independently. Detailed information will be provided when you share your data or within the description of the specific offers.

3.4 Third Parties Outside the EEA

If our service providers or partners are located outside the European Economic Area (EEA), we will inform you about the implications of this in the offer description.

4. Processing of Personal Data When You Contact Us or Register an Account

When you reach out via email or a contact form, we store the data you provide (such as your email address, name, and phone number) to respond to your inquiries. When you create a customer account, we only collect the information you willingly share. This may include:

  • Your first and last names, potentially your title or username
  • Login data: your email address and a password of your choice
  • Contact details: e.g., your name, postal addresses, phone numbers, fax numbers, email addresses
  • Additional personal information and interests you may choose to share

5. Processing of Personal Data When You Make a Purchase

5.1 Shopping Information

When you place an order in our online shop, we collect your shopping data. Depending on the type of purchase and processing status, this may include:

  • Purchased item details: name, price, model, etc.
  • Order number
  • Delivery and billing addresses
  • Delivery and payment status: e.g., "completed" or "dispatched"
  • Messages and communications related to purchases (e.g., complaints, customer service interactions)
  • Return status: e.g., "ongoing"
  • Information about service providers involved: e.g., shipment numbers of parcel services

5.2 Payment Details

We offer various payment methods, including credit card and PayPal. We collect the payment details you provide to process the payment and may receive additional payment details from external payment service providers and credit agencies with whom we collaborate. We only share necessary information with our payment service providers to facilitate payment processing.

Payment details may include:

  • Billing addresses
  • Preferred payment method
  • IBAN and BIC or account number and sort code
  • Credit card details

This also includes other information directly connected to payment processing and credit checks, such as your PayPal ID if you are paying with PayPal.

5.3 Transfer of Data on Outstanding Debts to Collection Service Providers

If invoices remain unpaid despite repeated reminders, we may transfer the necessary data to a collection service provider to collect the debt. Alternatively, we may sell the debt to a collection service provider who will then file a claim in its own name.

Legal Basis: The legal basis for transferring data within the framework of fiduciary collection services is Article 6 (1) b GDPR; data is transferred within the framework of selling debt on the basis of Article 6 (1) f GDPR.

6. Cookies

6.1 General Information about Cookies

We use cookies, tags, web pixels, and similar technologies to automatically collect information on our Services. Cookies or tags are bits of code enabling our technology partners to gather information that typically does not directly identify you. If required by law, we will seek your consent before using these technologies. Below, we explain our use of cookies and your ability to control their use for advertising purposes. We will not use cookies that process your personal data unless they are Strictly Necessary Cookies or you opt-in via the cookie banner or consent manager on our site. You can withdraw your consent or update your preferences at any time by clicking the “Manage Cookies” link in the website footer.

6.2 Cookies

Cookies are small files transferred to your device’s hard drive through your web browser, enabling the site’s or provider’s system to recognize your browser and remember certain information.

We use first-party and third-party cookies for various purposes: to make our Services function properly; to ensure a secure browsing experience; to collect passive information about your use of our Services; to measure your interaction with our marketing campaigns; to improve our Services; and to remember your preferences for convenience.

We use the following types of cookies:

Strictly Necessary Cookies: Essential for using our Services, allowing access to secure areas. These cookies do not gather information for marketing purposes and are vital for our Services to function, thus cannot be disabled.

Functional Cookies: Remember your choices to provide enhanced features and personalized content. For example, they can remember your name or preferences. Disabling these may reduce functionality during your use of our Services.

Performance or Analytic Cookies: Collect passive information about your use of our Services, including pages visited and links clicked. The collected data helps us improve and optimize our Services. These cookies are not used for online marketing and can be disabled as described below.

Advertising or Targeting Cookies: Make advertising messages more relevant to you by performing functions like preventing the same ad from continuously reappearing and selecting ads based on your interests. Our third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant ads on other sites. These cookies can be disabled as set forth below.

6.3 Your Choices

You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will explain how to prevent new cookies, notify you when you receive a new cookie, block cookies, and determine when cookies expire. Blocking all cookies may require manual adjustment of some preferences every time you visit a site, and some features and services may not work.

6.4 Web Pixels

We employ conversion pixels and web pixels to track user interactions on our website. Conversion pixels activate a short line of code to record actions like button clicks or form completions. Web pixels assist in analyzing usage patterns, enabling us to monitor visits to specific webpages by devices, browsers, or applications.

6.5 Analytics

We utilize third-party service providers to monitor and analyze our Services' usage. Currently, we use Google Analytics, a web analytics service that tracks and reports Site traffic. For more details on Google's privacy practices, visit the Google Privacy & Terms webpage. To prevent your data from being collected and used by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

6.6 Behavioral Remarketing

We also use remarketing services to advertise on third-party websites to you after you’ve visited our Services. By grouping visitors based on specific actions on our Services, such as visit duration, we can understand your preferences and show you personalized advertising even when you’re on other websites within the Google advertising network.

We utilize the following tools and services for these purposes:

Google Ads Remarketing: Provided by Google. You can opt-out by visiting the Google Ads Settings page. If structured to collect personal data, Google Ireland Ltd. will be the data controller.

Bing Ads: Operated by Microsoft Ireland Operations Limited. For more information on Microsoft’s processing of your information, please read Microsoft’s privacy statement. Accessing our Site via Bing Ads sets a cookie on your computer. A Universal Event Tracking tag on our Site, in combination with the cookie, stores data about Site usage, such as time spent, areas accessed, and ads used to reach the Site. Microsoft may also track your usage patterns across multiple devices through cross-device tracking. Information collected is transferred to a Microsoft server in the United States. If structured to collect personal data, the cookie banner on our Services will offer the opportunity to consent to Bing Ads.

Facebook Ads: Using Facebook Business Tools, we may display interest-based ads when you use Facebook. To modify preferences or turn off personalization for Facebook ads, visit Facebook's Ad Preferences in addition to the Your Choices section below. We do not share any personal information with Facebook. Ads may also be shown to audiences sharing similar characteristics as you. This involves hashing a list of email addresses, which is uploaded or transmitted from our site. Facebook matches the hashed data against its users, creating a lookalike audience and deleting the uploaded list. We do not access the identity of anyone in the “lookalike” audience unless they click on one of our ads.

6.7 Other Tracking Technologies

We may employ various tracking technologies to collect "clickstream" data. This includes information like the domain name of the service providing your Internet access, your device type, IP address, browser type and version, operating system and platform, average time spent on our site, webpages viewed, content searched for, access times, and other relevant statistics. We also assign unique identifiers to the devices or credentials you use to access the site.

Our site’s pages may utilize Java scripts, which are code snippets embedded in different parts of websites and applications to facilitate a range of functions, such as accelerating refresh speeds or monitoring the usage of online components. Entity tags (HTTP code mechanisms) enable portions of websites to be stored or “cached” within your browser to enhance performance. HTML5 local storage allows website data to be stored or “cached” in your browser to store and retrieve data in HTML5 pages when you revisit the website.

6.8 Do Not Track

Some Internet browsers, like Internet Explorer, Firefox, and Safari, can transmit “Do Not Track” (DNT) signals. However, since uniform standards for these signals have not been adopted, our site does not currently process or respond to DNT signals.

6.9 Location Information

You can adjust your device settings to prevent information about your physical location from being sent to us or third parties. This can be done by (a) disabling location services within your device settings or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings.

7. Transfer of Data to Third Parties

7.1 Transfer Only Where Allowed by Law

We only forward your data if it's permissible under German or European law. We collaborate closely with certain service providers, such as those in customer service (e.g., hotline service providers), technical services (e.g., data centers), or logistics (e.g., postal companies like DHL, UPS, USPS, YunExpress). These providers generally process your data on our behalf under strict conditions. When they handle orders for us, they access your data only as necessary to provide the relevant service. If you shop with one of our partners, we forward specific shopping data (like your name and delivery address) to the partner so they can send you your order.

7.2 Technical Service Providers

We work with technical service providers to deliver our services. These providers may process your data outside the European Union, potentially in countries with lower data protection standards. In such cases, we ensure that these providers guarantee an equivalent level of data protection through contractual or other means.

7.3 Payment Service Providers and Credit Agencies

We offer various payment options such as advance payment, credit card, PayPal, and payment on invoice. For these purposes, payment data may be transferred to our payment service providers. For detailed information about how these providers process personal data, refer to their privacy policies:

  • Payment Methods

7.4 Shipping Companies

We collaborate with external shipping companies. These companies receive the following data to fulfill orders:

(A) Your name
(B) Your delivery address
(C) Your post number if applicable (for deliveries to DHL packing stations)
(D) Your email address if applicable (to inform you of the delivery date)

7.5 Authorities and Other Third Parties

If required by an official or court order, or for prosecution purposes, we may forward your data to prosecuting authorities or other third parties as necessary.

8. Retention and Erasure of Data

We will store your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice, particularly to meet our contractual and legal obligations. Additionally, we may retain your personal data for other legally permitted purposes, including defense against legal claims.

If you close your customer account, we will delete all stored data related to you. However, if complete deletion is not possible or required due to legal reasons, the relevant data will be blocked from further processing. When data is blocked, technical and organizational measures ensure that only a few employees can access the data, based on necessity and specific purposes (e.g., during a tax audit). Blocking occurs in scenarios such as:

(A) Your order and payment details, along with other information, are subject to various legal retention obligations, like those in the Handelsgesetzbuch (HGB - Commercial Code) and the Abgabenordnung (AO - Tax Code). The law mandates retaining this data for tax and financial audits for up to ten years before it can be finally deleted.

(B) Even if your data is not legally required to be retained, we may opt for initial blocking instead of immediate deletion as permitted by law, particularly if the data is needed for further contractual processing, legal claims, or defense (e.g., in case of complaints). The duration of blocking is determined by the applicable legal limitation periods. After these periods expire, the relevant data will be permanently deleted.

Deletion may be waived in cases allowed by law if the data is anonymized or pseudonymized, and deletion would hinder or preclude processing for scientific research or statistical purposes.

9. How Is My Personal Data Protected?

We secure our systems using technical and organizational measures. For your orders and customer logins, we transmit your personal data securely using SSL encryption (Secure Socket Layer).

10. Your Rights

10.1 Your Rights Against Us as Data Controller

You have the following rights regarding your personal data:

(A) Right to information,
(B) Right of rectification or erasure,
(C) Right to restrict processing,
(D) Right to object to processing,
(E) Right to data portability,
(F) Right to withdraw consent (if consent is the basis for data processing).

10.2 Information Requests

To ensure your data is not disclosed to third parties when making information requests, please include sufficient proof of identity with your request.

10.3 Withdrawal of Consent

If you've given your consent for data processing, you can revoke it at any time. This revocation will impact the legality of processing your personal data moving forward. However, it won't affect the legality of data processing that occurred prior to the revocation.

10.4 Objection in Case of Processing Based on Balancing of Interests

(A) When we process your personal data based on a balancing of interests, you have the right to object. This right applies if the data processing isn't necessary to fulfill a contract with you. When objecting, please provide reasons why we should not process your data as we have been. We'll review your objection and either stop or modify the processing, or present compelling legitimate grounds for continuing.

(B) You can also object to the processing of your data for advertising and data analysis purposes at any time. To object to advertising, please contact us using the provided contact details.

You have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data. Supervisory authorities’ competencies depend on the data controller's location. You can contact any data protection authority within the European Union, particularly at your place of residence, and they will forward your complaint to the appropriate authority.

11. Changes to this Privacy Policy

Enhancements to our website or changes in legal or regulatory requirements may necessitate updates to this privacy notice. We encourage you to revisit this Privacy Notice periodically.

12. Data Protection Officer

You can reach our Data Protection Officer by emailing service@huagg.com with the subject line 'Data Protection Officer'.