Email: service@huagg.com

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Refund & Exchange Policy

Thank you for choosing Huagg for your needs. We want to ensure your satisfaction with our products. If you are not entirely happy with your purchase, we are here to assist you.

Our 30-Day Return Policy

Huagg is pleased to offer a 30-day return policy for items purchased through our websites, with returns processed at facilities in the United States and China. Your 30-day return period commences from the date of successful delivery to your provided address. Please note that returned products must be shipped back to our addresses in the United States or China. Regrettably, returns cannot be accepted after this 30-day period. Nevertheless, our products are covered by a generous 3-year manufacturer warranty.

Eligibility Requirements

To qualify for a return, the product must be in its original packaging and in new/unused condition. Ensure that the product has not been installed. Customized items are not eligible for return.

Within 30 Days of Receiving Your Order

If any product has any manufacturer defect, you can return the product for a 100% refund, and we will cover the return shipping cost. (Please note: For manufacturer defects or shipping damage, contact us within 48 hours and provide photos and videos for verification.) If there is no manufacturer defect and you simply changed your mind, you can still return the product. You will be responsible for both shipping costs. Pay for the shipping to return the product, ensuring it is sealed in its original packaging and in a resalable condition. Once we receive the product and verify its new/unused condition, we will issue a refund minus the shipping cost.

Initiating a Return

Reach out to our support team at service@huagg.com, specifying the items you wish to return and the reasons for the return. Indicate your preference for a refund, credit, or replacement item. A Customer Experience Specialist will provide you with the correct shipping address for your return. Ensure the product is sent to this address; otherwise, no refund will be issued.

Packaging

Make sure all components of the items being returned are securely sealed in their original packaging, including all original packaging material.

Shipping

Before shipping, take photographs of the inside and outside of the packages as records to verify that the products are in their original condition. We strongly recommend insuring the shipment in case of damage during the return process. Choose your preferred shipping carrier for the return; however, you are responsible for the initial shipping cost. In the case of quality-related issues, we will refund the return shipping cost after confirming the issue. If you opt for Signature Required upon delivery, ensure that the shipping agent allows us to sign on the back of the notice for hassle-free re-delivery. After shipping, take a picture of the receipt along with the tracking number and send it to us at service@huagg.com.

Processing and Refunds

Upon receiving and inspecting the return, we will process the refund within 10 business days. You will receive an email confirmation when the return is completed.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you must initiate a return and then place a new order.

Refunds

For returned items, it typically takes 5-10 business days to inspect and restock the products. The refund will be issued after the inspection process is complete. Depending on your bank and credit card company, please allow up to 30 days for the credit to be finalized. If you discover any issues with your order after receiving it, contact us within 48 hours via email or phone with necessary evidence.

Order Cancellation

Non-Customized Orders

You may cancel non-customized orders free of charge within 24 hours of placing the order by replying to your order confirmation email. If the products have not been shipped, you can still cancel your order even after the initial 24-hour period.

Shipped Orders

Once an order has been dispatched, cancellations are no longer possible. However, you may coordinate returns once the package is received.

Non-Returnable Orders

Orders labeled as 'Customized Invoice,' 'Made to Order,' or 'Final Sale' are not eligible for cancellation, return, or refund. This includes special purchases such as Inventory Sale Items, Discontinued Items, and Custom Quotes.

Return Shipping Fee

Consumer-Initiated Returns

If you initiate the return, you are responsible for the shipping fee. The specific fee will be determined by the shipping carrier you choose.

Returns Due to Our Error

If you receive damaged or incorrect goods due to our error, you will not be responsible for the return shipping fee.

Contact Information

For any questions, problems, or suggestions related to your order or our website, please feel free to contact us:

Email: service@huagg.com

Tel: +86